One Customer Service Portal | Used terms and related definitions

Glossary - Used terms and related definitions

Browser

A web browser is the software program you use to retrieve and view webpages and other content on the Internet. The most popular browsers today are Google's Chrome, Mozilla's Firefox, Microsoft's Internet Explorer, and Apple's Safari. These programs are free to download, and users may have more than one browser on their computer or other device.

Cookies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

Domain

A domain is a user-friendly name that represents an IP Address.

HTTP Referrer

An HTTP Referrer is information transmitted to a destination webpage by a web browser, typically when you click a link to that webpage. The HTTP Referrer contains the URL of the last webpage the browser visited.

IP address

Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

Non-personally identifiable information

This is information that is recorded about users so that it no longer reflects or references an individually identifiable user.

Personally Identifiable Information

Personally Identifiable Information is any information used or intended to be used to identify a particular individual, including name, address, telephone number or email address

Server logs

Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

Third-Party Cookies

Cookies set by the websites you visit are typically “first-party” cookies. The sites you visit may work with ad networks or other service providers to help provide content or services, including advertising. Those partners also use cookies. But because these partners can only place cookies using their own web domains, they are called “third-party” cookies.

Web Beacon

A web beacon enables two websites to share information. A web beacon consists of a small string of software code that represents a graphic image request on a web page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a web page or email. Web beacons can be used for many purposes - including site traffic reporting, unique visitor counts, advertising auditing and reporting.